This Privacy Policy explains how the Khayyal platform collects, uses, and protects user information when you use our services.
We are committed to safeguarding user privacy and ensuring data protection in compliance with applicable laws and regulations.
This policy applies to all users, including riders, horse owners, clubs, and service providers interacting with the Khayyal platform.
2. Information We Collect
Personal Information: Name, contact details (email, phone number), date of birth, and identification documents (if required). Weight is collected solely to ensure rider safety and horse compatibility.
Payment Information: Billing address and payment data used strictly for processing transactions.
Booking Details: Includes training preferences, leasing terms, and preferred schedules.
Technical Information: IP address, browser type, device data, and location information to optimize platform performance.
Communication Data: Messages, inquiries, and feedback shared via the platform.
3. How We Use Collected Information
Service Delivery: To manage bookings, transportation, and leasing arrangements while ensuring rider-horse compatibility and safety.
Payment Processing: To process and confirm secure transactions.
Platform Improvement: To monitor and enhance the user experience based on platform usage.
Marketing and Notifications: To inform users of offers, features, or booking reminders, where legally permitted.
Legal and Compliance: To meet legal obligations, resolve disputes, and enforce platform terms.
4. Information Sharing and Disclosure
With Service Providers: Data shared with clubs, trainers, or transporters strictly to fulfill service agreements.
Legal Requirements: Disclosure may occur to comply with legal obligations or governmental requests.
With User Consent: Information is only shared with third parties for marketing or other purposes with explicit consent.
Data Anonymization: Non-identifiable data may be used for analytical or research purposes.
5. Data Security
Security Measures: Data is encrypted, stored securely, and access is restricted to authorized personnel.
Routine audits and security protocols are employed to prevent unauthorized access or data breaches.
User Responsibility: Users must maintain the confidentiality of their login credentials.
6. User Rights
Access and Correction: Users may view and update their personal data within their profile settings.
Data Deletion: Users can request data or account deletion by contacting customer support.
Opt-Out Options: Users may unsubscribe from marketing communications at any time.
Data Portability: Upon request, data may be provided in a machine-readable format where applicable.
7. Cookies and Tracking Technologies
Use of Cookies: Cookies help enhance platform performance and personalize user experience.
User Control: Cookie preferences can be managed within your browser settings.
8. Third-Party Links
Our platform may contain links to external websites or services.
Khayyal is not responsible for the privacy practices or content of third-party platforms.
9. Children's Privacy
We do not knowingly collect personal information from individuals under 18 without verified parental or guardian consent.
10. Policy Updates
Significant updates to this policy will be communicated via email or through platform notifications.
The effective date of any changes will be clearly stated at the beginning of the policy document.
11. Contact Information
For privacy-related inquiries, please contact Khayyal's Data Protection Officer or support team: