Privacy Policy

1. Introduction

  • This Privacy Policy explains how the Khayyal platform collects, uses, and protects user information when you use our services.
  • We are committed to safeguarding user privacy and ensuring data protection in compliance with applicable laws and regulations.
  • This policy applies to all users, including riders, horse owners, clubs, and service providers interacting with the Khayyal platform.

2. Information We Collect

  • Personal Information: Name, contact details (email, phone number), date of birth, and identification documents (if required). Weight is collected solely to ensure rider safety and horse compatibility.
  • Payment Information: Billing address and payment data used strictly for processing transactions.
  • Booking Details: Includes training preferences, leasing terms, and preferred schedules.
  • Technical Information: IP address, browser type, device data, and location information to optimize platform performance.
  • Communication Data: Messages, inquiries, and feedback shared via the platform.

3. How We Use Collected Information

  • Service Delivery: To manage bookings, transportation, and leasing arrangements while ensuring rider-horse compatibility and safety.
  • Payment Processing: To process and confirm secure transactions.
  • Platform Improvement: To monitor and enhance the user experience based on platform usage.
  • Marketing and Notifications: To inform users of offers, features, or booking reminders, where legally permitted.
  • Legal and Compliance: To meet legal obligations, resolve disputes, and enforce platform terms.

4. Information Sharing and Disclosure

  • With Service Providers: Data shared with clubs, trainers, or transporters strictly to fulfill service agreements.
  • Legal Requirements: Disclosure may occur to comply with legal obligations or governmental requests.
  • With User Consent: Information is only shared with third parties for marketing or other purposes with explicit consent.
  • Data Anonymization: Non-identifiable data may be used for analytical or research purposes.

5. Data Security

  • Security Measures: Data is encrypted, stored securely, and access is restricted to authorized personnel.
  • Routine audits and security protocols are employed to prevent unauthorized access or data breaches.
  • User Responsibility: Users must maintain the confidentiality of their login credentials.

6. User Rights

  • Access and Correction: Users may view and update their personal data within their profile settings.
  • Data Deletion: Users can request data or account deletion by contacting customer support.
  • Opt-Out Options: Users may unsubscribe from marketing communications at any time.
  • Data Portability: Upon request, data may be provided in a machine-readable format where applicable.

7. Cookies and Tracking Technologies

  • Use of Cookies: Cookies help enhance platform performance and personalize user experience.
  • User Control: Cookie preferences can be managed within your browser settings.

8. Third-Party Links

  • Our platform may contain links to external websites or services.
  • Khayyal is not responsible for the privacy practices or content of third-party platforms.

9. Children's Privacy

  • We do not knowingly collect personal information from individuals under 18 without verified parental or guardian consent.

10. Policy Updates

  • Significant updates to this policy will be communicated via email or through platform notifications.
  • The effective date of any changes will be clearly stated at the beginning of the policy document.

11. Contact Information

  • For privacy-related inquiries, please contact Khayyal's Data Protection Officer or support team:
  • Email: info@khayyal.me
  • Phone: +966 55 352 7777